This article details how to set up Mozilla Thunderbird (version 68 and older) on Windows or macOS with your Xplornet email address as well as how to change your email password. If you only need to check or change your existing settings, then scroll down to the “Changing your Settings” section.
Click here to download a PDF copy of this guide with screenshots
Before you begin, ensure that you have the following items ready:
Your email account is now ready for use in Thunderbird.
If you changed your email password in webmail or MyXplornet, you will need to change it in Thunderbird to match the new password.
Thunderbird should prompt you for your new password with “Login to account Failed” (note the server is IMAP – for incoming)
It should also prompt you when you send a message from Thunderbird with “Login Failed” (note the server is SMTP – for outgoing)
If Thunderbird doesn’t prompt you for your new password, follow these steps:
Your password is now changed to match what you set it to in webmail or MyXplornet.
Thunderbird may prompt you for your new password with “Login to account Failed”. If so, click Cancel.
If Thunderbird is still prompting you for your password with “Login to account Failed”:
The settings are also found here.