Review or update contact information
Review or update payment information
Review invoices
Make a payment using a credit card
Track Internet usage
Manage Xplornet emails
Review your Home Phone usage
Manage Call Forwarding and Voicemail settings
Review or update the E911 Address for your Xplornet Home Phone
Create a case to request support from Xplornet Customer Care
Temporarily suspend all Xplornet Services (some conditions apply)
Review Warranty Status and Add Protection with Xplornet Xtra Care
Add payment method (both pre-authorized debit and credit)
Chat with one of our agents using our online chat feature
To log in, please go to myxplornet.com and click on the Customer Login box.
Next, please enter your User Name and Password and click Enter.
Follow these steps:
Click “Don’t have a MyXplornet account yet? Click here to register” from the MyXplornet.com login screen
Fill in the 4 mandatory fields provided during sign up
a.) Email c.) First Name
b.) Account # d.) Last Name
Create your MyXplornet.com password to complete your account set-up.
Once logged in, you will see the MyXplornet Home page which displays:
Your billing account information
Quick link to view your Internet usage (note: usage may not apply to all Xplornet services)
Email addresses set up on your Xplornet account and options to add a new email address or change your email password
Last Payment– the amount of your last successfully processed payment.
Last Payment Date– the date of your last successfully processed payment.
Current Balance- Make a payment
Invoice Delivery Method– the way your Xplornet invoice is provided (email, regular mail, or email & regular mail)
Payment Method- change your payment method
Xplornet Website
Dealer Locator
Contact Us
Refer-A-Friend (Receive a $25 credit on your Xplornet account when you tell your friends and family about Xplornet and they activate within 30 days)
My Cases
Support Articles
Useful forms such as Pre-authorized Debit request
MyXplornet User Guide
The My Account section of the MyXplornet home page displays your billing account information. To update your information, click Edit beside Billing Address or Email
Click Manage Settings to update the following information:
MyXplornet Username
Time zone
Language
MyXplornet Password
The Email section of the MyXplornet Home page displays the email addresses that are set up on your Xplornet account, a quick link to Webmail, and options to add a new email address or change your email password.
1. Click on the Create New button.
2. You can choose between an email address ending with @xplornet.ca or @xplornet.com.
To see the invoices for your account, select the View My Invoices button on the MyXplornet Home page.
Click on View PDF to see the invoice for a particular time period. For an explanation of your invoice, you can review the "How do I read my invoice?" article.
The MyXplornet Home page displays your current payment method for Xplornet services. To change your payment method, click the Change Payment Method button.
(Note: The below message will display if you have not yet added a payment method)
On the Manage Payment Summary screen, click Manage Payment Methods
Click on the View My Data Usage button on the MyXplornet Home page to view your Internet usage with the Usage Tracker online tool. The Usage Tracker is updated every hour with data that's current as of 4 hours ago.
Customers with Xplornet Home Phone packages can track monthly phone activity to help manage usage and any additional charges.
Note: Your usage is shown in the GMT Time Zone
Your home address will be registered with 911 as part of your Xplornet Home Phone subscription service. Please ensure your physical home address is accurate.
If you move Xplornet Home Phone equipment to another location and change your phone number(s), you must update your 911 address.
IMPORTANT NOTE: If you do not update your 911 address, any calls to 911 may be sent to an emergency centre near your previous address.
With Call Screening, you can filter out all Anonymous Callers (callers with blocked caller ID, private callers or calls with no Caller ID) or prevent one or more custom callers from contacting you.
In the Anonymous Caller field, you can select one of the following options:
Click Save when you are finished making your selection.
To select a different option for Anonymous Callers:
1. Select Add Caller
2. Enter the number(s) in the Custom Caller field
3. Add one or more numbers and select one of the following options for each caller:
4. Click Save
The Custom Caller field is where you will see the callers you have added and the options you have selected for each caller.
To remove Custom Caller(s):
A case is a detailed description of a problem, question or feedback regarding your Xplornet service. To submit a case, click the Create a Case button on the Cases tab, fill out the corresponding information, and click Submit. If you have any screen-shots or other supporting information regarding your case, you can choose Submit & Add Attachment. A response to your case will be provided within 48 hours via email or phone.
Once you have submitted a case, you can view previous open cases that you submitted via phone or MyXplornet.
If you have any additional questions about MyXplornet, please email us at support@xplornet.com or call Xplornet Customer Care at 1-866-841-6001.