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The Answers to Your Questions Are Just One Click Away!

Xplornet provides exceptional Internet and home phone services for Canadians all across the country, regardless of where they live. Click through the links below to see how we are making things easy for our customers.

Billing & Account Management Support

Have questions about billing or account management? Check out our support page to find all the answers you need! Read more:

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Internet, Email, and Router Support

Choosing the perfect Internet package and setting up your hardware shouldn’t be an intimidating task. These helpful links are here to guide you through any questions you may have. Whether it be understanding your new Internet plan, setting up or transitioning your email, or making sure you have the right router - we’ve got you covered.

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Home Phone Support

Your home phone is an essential communication service. At Xplornet, we recognize the value of low cost and reliability through our Internet-based Home Phone packages. Let us connect your voice to those who matter most. Click through the links below to find what you need to get started and troubleshoot any issues you may have along the way.

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Adding & Changing Services

Add even more value to your online experiences with our wide array of add-ons and solutions including Wi-Fi routers, Xplornet Home Phone products, Xplornet Security Suite, and Xplornet Xtra Care. You can also find information below if you need to make any changes to your existing plan.

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Popular billing & account management topics

About Your MyXplornet Account

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An Introduction to Your Xplornet Invoice

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Transferring Ownership of Your Xplornet Account

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Popular Internet, email and router topics

Everything You Need to Know About Streaming Video

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Popular home phone topics

Bring Your Phone Number to Xplornet with Local Number Portability

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Your 911 Address for Xplornet Home Phone

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How to Protect Yourself from Phone Fraud

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Popular adding and changing services topics

Extra Email Accounts

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Moving with Xplornet

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Can’t find the solution or information you are looking for?

Reach out to our expert and 24/7/365 available Customer Support staff with an email, give us a call at 1-866-841-6001, or start a chat! One of our devoted representatives will help you get the answers you need.